We love happy customers and hope that you are happy upon receiving your goods, but you do have 14 days from receipt of cancellable goods (non-personalised and non-custom orders) to contact us if you wish to cancel your order or exchange an item. You can do this via email to firstname.lastname@example.org quoting your order reference number. Please note that personalised items as described cannot be returned unless it is faulty or an error has been made by the artist - personalised items are products that have been specially made with your choice of name, message or other customised aspect that makes the product unique to your requirements and therefore cannot be resold. However, non-return is at the discretion of the company as this maybe reconsidered if the product has been personalised with a popular first name from a stock design (no surname or extra details that would make it non-saleable). Please check all personalised details given carefully at the time of order and notify immediately if you have made an error. If something needs changing on a hand painted product and, at the discretion of the artist is changeable it can be returned at your cost for the change to be made and posted back to you.